 
Delivery & Returns Frequently Asked Questions
Discover frequently requested help topic related to delivery and returning an item, or contact Transmin Customer Service by phone or email for assistance. View all contact details here.
 What shipping options do you offer?Your Parts Store account will reflect your previously negotiated shipment terms and options (prepay, collect, customer pickup). Carrier selection can also be made at the time of ordering. Contact our Customer Service Team for any questions regarding shipping. Transmin Customer Service Team can be reached by phone or email. View all contact details here.
 What will be the cost of shipping?Our delivery charges are determined based on the Australian postcode associated with your order. For overseas deliveries, please contact our sales team for assistance and customised shipping solutions. For more information regarding delivery, click here. If you have any questions or need further clarification, feel free to reach out to our customer service team for assistance.
What if I receive a faulty item, is not what I ordered (incorrectly supplied) or is damaged?If you receive a faulty or incorrect item, please reach out to our Customer Service Team at +61 8 9270 8555. They will assist you with your issue.
 What if I have changed my mind?Since many of our items are bespoke or made-to-order, returns due to a change of mind may not be possible. Please contact our Customer Service Team at +61 8 9270 8555 for assistance with your enquiry.
Can I exchange a product?In many cases yes, however a restocking fee for the unit being returned may apply. Unfortunately, as many of or items are made to order, refunds or exchange of items is not always available. Please contact our Customer Service Team on +61 8 9270 8555 team who’ll be able to assist with your enquiry.
 How do I package my return?In the first instance, please contact our Customer Service Team on +61 8 9270 8555 who’ll be able to assist with your enquiry.
 Who pays for return shipping if I have changed my mind? If a return for a change of mind is applicable, the purchaser is required to pay the fee for returning the product to Transmin.
 Who pays for return shipping for faulty items?If the goods you have received are faulty, please contact our Customer Service Team on +61 8 9270 8555 who will assist with the exchange of the goods.
 Who pays for return shipping on incorrectly supplied items?If you have received incorrect goods, please contact our Customer Service Team on +61 8 9270 8555 for assistance with the exchange.
 Where do I send my item for a refund?The item will need to be returned to Transmin. Before sending, please contact the Customer Service Team on +61 8 9270 8555 who’ll assist with the process.
 How long will a refund take?Subject to approval, refunds or credits are typically processed within 7 days of approval.
 
Delivery & Returns Frequently Asked Questions
Discover frequently requested help topic related to delivery and returning an item, or contact Transmin Customer Service by phone or email for assistance. View all contact details here.
 What shipping options do you offer?Your Parts Store account will reflect your previously negotiated shipment terms and options (prepay, collect, customer pickup). Carrier selection can also be made at the time of ordering. Contact our Customer Service Team for any questions regarding shipping. Transmin Customer Service Team can be reached by phone or email. View all contact details here.
 What will be the cost of shipping?Our delivery charges are determined based on the Australian postcode associated with your order. For overseas deliveries, please contact our sales team for assistance and customised shipping solutions. For more information regarding delivery, click here. If you have any questions or need further clarification, feel free to reach out to our customer service team for assistance.
What if I receive a faulty item, is not what I ordered (incorrectly supplied) or is damaged?If you receive a faulty or incorrect item, please reach out to our Customer Service Team at +61 8 9270 8555. They will assist you with your issue.
 What if I have changed my mind?Since many of our items are bespoke or made-to-order, returns due to a change of mind may not be possible. Please contact our Customer Service Team at +61 8 9270 8555 for assistance with your enquiry.
Can I exchange a product?In many cases yes, however a restocking fee for the unit being returned may apply. Unfortunately, as many of or items are made to order, refunds or exchange of items is not always available. Please contact our Customer Service Team on +61 8 9270 8555 team who’ll be able to assist with your enquiry.
 How do I package my return?In the first instance, please contact our Customer Service Team on +61 8 9270 8555 who’ll be able to assist with your enquiry.
 Who pays for return shipping if I have changed my mind? If a return for a change of mind is applicable, the purchaser is required to pay the fee for returning the product to Transmin.
 Who pays for return shipping for faulty items?If the goods you have received are faulty, please contact our Customer Service Team on +61 8 9270 8555 who will assist with the exchange of the goods.
 Who pays for return shipping on incorrectly supplied items?If you have received incorrect goods, please contact our Customer Service Team on +61 8 9270 8555 for assistance with the exchange.
 Where do I send my item for a refund?The item will need to be returned to Transmin. Before sending, please contact the Customer Service Team on +61 8 9270 8555 who’ll assist with the process.
 How long will a refund take?Subject to approval, refunds or credits are typically processed within 7 days of approval.