Ā 
Frequently Asked Questions
Explore commonly sought-after assistance topics, or reach out to us via phone or email for support.
Ā What is the warranty offered?Our products come with a warranty to ensure your satisfaction and confidence in your purchase. The specific terms and duration of the warranty may vary depending on the product. Please refer to the product documentation or contact our customer service team for detailed information about the warranty coverage for the item you have purchased.
Read and view the terms and conditions here.
Ā How long does it take to open an account?Once you submit a registration request for a customer account, our customer service onboarding team will begin processing your request. Accounts are typically ready and available within 1-2 business days. You will receive an email from partstore@transmin.com.au once your account is ready. If there is any issue causing delay, a customer service representative will reach out to you. For status updates, you can contact our team atĀ partstore@transmin.com.au.Ā
Ā How quickly are orders processed? We understand the importance of a swift turnaround for your orders. Our dedicated team is committed to processing orders promptly to ensure minimal delay. For specific details on the processing time for your particular order, feel free to reach out to our customer service team. Your satisfaction is our priority, and we aim to deliver a seamless experience from order placement to fulfilment.
Ā How do I know if my order went through successfully?Once you place your order you can expect an email confirmation to be sent to you and you can also check your "recent orders" in your account and verify that your order is showing.
Ā How do I expedite, change or cancel my order?Ā I don't see the products that I need in your online store, can you help?Please contactĀ partstore@transmin.com.au
Ā with the details of the product you are looking for. Our team is continually adding more and more products to the parts store. We will evaluate your request and if approved by our product managers we will enable the product as quickly as possible. In the meantime, you can still place an order for this product through traditional methods with our customer service team.Ā
Transmin customer service team can be reached by phone or email. View all contact detailsĀ here.
Transmin customer service team can be reached by phone or email. View all contact detailsĀ here.
Ā Do you offer special pricing?Certainly! We offer special pricing for customers who spend over $25,000. This exclusive pricing is designed to provide added value and benefits to our high-volume customers. If you meet or exceed this spending threshold, please contact our sales team to discuss and take advantage of the special pricing options available.Ā
Transmin customer service team can be reached by phone or email. View all contact detailsĀ here.
Ā What payment methods are offered?We accept credit card payments for convenient and secure transactions. Additionally, for eligible customers, we offer nett terms, providing a specified period for payment after the goods are delivered. If you have any inquiries regarding credit card payments or nett terms, please contact our finance department, and we'll be happy to assist you with your payment preferences and options.
Ā Are the item prices excluded GST? Yes, the price of the goods excludes Goods and Services Tax (GST). If you have any specific inquiries or need further clarification, feel free to reach out to our customer service team for assistance.
Transmin customer service team can be reached by phone or email. View all contact detailsĀ here.
How do I add new products to my existing quote?Login to your account and navigate to your dashboard. Click My Quotes from the side menu and select the quote you wish to view, by selecting view details. Edit the quote and resubmit. You will receive an email regarding your updated quote.
Ā What shipping options do you offer?Ā Can you ship the goods to anywhere?We provide delivery services across Australia. For overseas deliveries, please contact our sales team for assistance and customised shipping solutions. For more information regarding delivery, click here.Ā
Ā I have my own eProcurement System for placing orders, can I still use your online parts store for features other than ordering?Yes, we have many different features available within your account to improve your overall customer experience. Our team is looking to pursue automation and integration opportunities with customer eProcurement systems. If you have a point of contact who could connect with Transmin to discuss this these options, please contact us at
partstore@transmin.com.au
Ā 
Frequently Asked Questions
Explore commonly sought-after assistance topics, or reach out to us via phone or email for support.
Ā What is the warranty offered?Our products come with a warranty to ensure your satisfaction and confidence in your purchase. The specific terms and duration of the warranty may vary depending on the product. Please refer to the product documentation or contact our customer service team for detailed information about the warranty coverage for the item you have purchased.
Read and view the terms and conditions here.
Ā How long does it take to open an account?Once you submit a registration request for a customer account, our customer service onboarding team will begin processing your request. Accounts are typically ready and available within 1-2 business days. You will receive an email from partstore@transmin.com.au once your account is ready. If there is any issue causing delay, a customer service representative will reach out to you. For status updates, you can contact our team atĀ partstore@transmin.com.au.Ā
Ā How quickly are orders processed? We understand the importance of a swift turnaround for your orders. Our dedicated team is committed to processing orders promptly to ensure minimal delay. For specific details on the processing time for your particular order, feel free to reach out to our customer service team. Your satisfaction is our priority, and we aim to deliver a seamless experience from order placement to fulfilment.
Ā How do I know if my order went through successfully?Once you place your order you can expect an email confirmation to be sent to you and you can also check your "recent orders" in your account and verify that your order is showing.
Ā How do I expedite, change or cancel my order?Ā I don't see the products that I need in your online store, can you help?Please contactĀ partstore@transmin.com.au
Ā with the details of the product you are looking for. Our team is continually adding more and more products to the parts store. We will evaluate your request and if approved by our product managers we will enable the product as quickly as possible. In the meantime, you can still place an order for this product through traditional methods with our customer service team.Ā
Transmin customer service team can be reached by phone or email. View all contact detailsĀ here.
Transmin customer service team can be reached by phone or email. View all contact detailsĀ here.
Ā Do you offer special pricing?Certainly! We offer special pricing for customers who spend over $25,000. This exclusive pricing is designed to provide added value and benefits to our high-volume customers. If you meet or exceed this spending threshold, please contact our sales team to discuss and take advantage of the special pricing options available.Ā
Transmin customer service team can be reached by phone or email. View all contact detailsĀ here.
Ā What payment methods are offered?We accept credit card payments for convenient and secure transactions. Additionally, for eligible customers, we offer nett terms, providing a specified period for payment after the goods are delivered. If you have any inquiries regarding credit card payments or nett terms, please contact our finance department, and we'll be happy to assist you with your payment preferences and options.
Ā Are the item prices excluded GST? Yes, the price of the goods excludes Goods and Services Tax (GST). If you have any specific inquiries or need further clarification, feel free to reach out to our customer service team for assistance.
Transmin customer service team can be reached by phone or email. View all contact detailsĀ here.
How do I add new products to my existing quote?Login to your account and navigate to your dashboard. Click My Quotes from the side menu and select the quote you wish to view, by selecting view details. Edit the quote and resubmit. You will receive an email regarding your updated quote.
Ā What shipping options do you offer?Ā Can you ship the goods to anywhere?We provide delivery services across Australia. For overseas deliveries, please contact our sales team for assistance and customised shipping solutions. For more information regarding delivery, click here.Ā
Ā I have my own eProcurement System for placing orders, can I still use your online parts store for features other than ordering?Yes, we have many different features available within your account to improve your overall customer experience. Our team is looking to pursue automation and integration opportunities with customer eProcurement systems. If you have a point of contact who could connect with Transmin to discuss this these options, please contact us at
partstore@transmin.com.au